Privacy Policy
Open Door Houston
Privacy Policy & Terms of Service
Effective Date: July 2026
Our Commitment to Privacy
At Open Door Houston (“Open Door Houston,” “we,” “us,” or “our”), we are committed to
protecting the privacy and trust of our donors, volunteers, ministry partners, guests,
program participants, website visitors, and everyone we serve.
As a Christ-centered ministry dedicated to providing hope, healing, and restoration, we
recognize the importance of protecting personal information entrusted to us. This Privacy
Policy explains how we collect, use, protect, and share information when you interact with
Open Door Houston through our website, events, programs, donations, volunteer
opportunities, communications, and other ministry services.
We do not sell, rent, or trade personal information belonging to our donors, volunteers, or
supporters with outside organizations for marketing purposes.
This policy applies to information collected online and offline, including information
submitted through our website, donation platforms, forms, events, applications,
communications, and ministry activities.
Information We Collect
We collect information when you voluntarily provide it to us, when you interact with our
services, and from trusted third-party sources.
Information You Provide
Depending on your relationship with Open Door Houston, we may collect information such
as:
• Name
• Mailing address
• Email address
• Phone number
• Donation information
• Volunteer information
• Event registration information
• Communication preferences
• Employment or volunteer application information
• Information submitted through online forms
• Other information you choose to provide
We may collect information when you:
• Make a donation
• Register for an event
• Volunteer with our ministry
• Subscribe to communications
• Contact our team
• Participate in ministry programs
• Apply for employment
• Partner with Open Door Houston
How We Use Your Information
Open Door Houston may use your information for the following purposes:
• To process and acknowledge donations
• To provide donation receipts and thank-you communications
• To communicate updates about ministry programs, events, and opportunities
• To provide requested services, resources, or information
• To coordinate volunteer opportunities
• To maintain accurate records of our relationships with supporters and partners
• To improve our website, services, and ministry programs
• To comply with legal, regulatory, and reporting requirements
• To conduct donor and supporter satisfaction research
• To communicate information about fundraising campaigns and ministry initiatives
• To manage communication preferences
• To provide important event or program information
Your information allows us to steward relationships responsibly and continue serving
individuals experiencing homelessness and hardship throughout Houston.
Donor Privacy Commitment
Open Door Houston values the generosity and trust of our donors.
We will never sell, rent, or trade donor names or personal information to outside
organizations.
If donations are processed through third-party payment providers, donor information is
used only as necessary to process the transaction, maintain accurate records, and fulfill
legal reporting requirements.
Donation information may be used to:
• Process gifts
• Provide tax receipts
• Express gratitude
• Share ministry updates
• Communicate opportunities to partner with Open Door Houston
Donors may request to modify communication preferences at any time.
Sharing of Information
Open Door Houston does not sell or rent personal information.
We may share information with trusted third parties who assist us in operating our ministry,
website, communications, or services. These organizations are required to protect
personal information and use it only for authorized purposes.
Examples may include:
• Donation processing providers
• Website hosting providers
• Email communication services
• Database and ministry management systems
• Event registration platforms
• Other service providers necessary to support ministry operations
We may also disclose information when required by law, legal process, or governmental
request, or when necessary to protect the rights, safety, or property of Open Door Houston,
our community, or others.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
• Internet Protocol (IP) address
• Browser type
• Device information
• Pages visited
• Website usage patterns
• Referral sources
This information helps us understand how visitors use our website and allows us to
improve accessibility, performance, and user experience.
Cookies and Tracking Technologies
Open Door Houston uses cookies and similar technologies to improve website
functionality and understand visitor engagement.
Cookies are small files stored on your device that help websites recognize your browser
and remember certain preferences.
We may use cookies to:
• Improve website performance
• Understand website traffic
• Measure communication effectiveness
• Improve user experience
• Analyze engagement with online content
You may adjust your browser settings to disable cookies. However, disabling cookies may
affect certain website features.
Third-party services used on our website may also use cookies according to their own
privacy policies.
Third-Party Websites
Our website may contain links to third-party websites, including ministry partners, social
media platforms, payment processors, and other resources.
Open Door Houston is not responsible for the privacy practices or content of external
websites. We encourage you to review the privacy policies of any third-party websites you
visit.
Data Security
Open Door Houston takes reasonable precautions to protect personal information from
unauthorized access, misuse, alteration, or disclosure.
We use appropriate safeguards, including secure systems, limited access controls, and
industry-standard security practices.
Although we work diligently to protect information, no electronic transmission or storage
system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information,
including:
• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information where applicable
• Requesting limits on certain uses of your information
• Managing communication preferences
If you request removal from communications, we may retain limited information necessary
to honor your request and prevent future unwanted communication.
Email and Communication Preferences
Open Door Houston communicates with supporters through email, phone, text messaging,
and other methods when appropriate.
We follow applicable communication laws and provide opportunities to unsubscribe or
update preferences.
You may unsubscribe from email communications by selecting the unsubscribe link
included in our emails or contacting our office.
Children’s Privacy
Open Door Houston does not knowingly collect personal information from children under
the age of 13 without appropriate parental or guardian involvement.
We do not intentionally market our services directly to children.
Privacy Policy Updates
Open Door Houston may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. We encourage
visitors to review this policy periodically.
Terms of Service
By accessing or using the Open Door Houston website, services, or digital resources, you
agree to these Terms of Service.
Use of Services
You agree to use Open Door Houston’s website and services responsibly and in
accordance with applicable laws.
You may not use our website or services in a manner that could harm our organization,
users, systems, or community.
Text Messaging Consent
By providing your mobile phone number and opting in to receive text messages, you consent to receive recurring text messages from Open Door Houston, including ministry updates, events, volunteer opportunities, fundraising communications, and donation solicitations. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.
Consent to receive text messages is not a condition of making a donation, purchasing goods or services, or receiving services from Open Door Houston.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Limitation of Liability
Open Door Houston strives to provide accurate and reliable information; however, we do
not guarantee that all website content will always be complete, current, or error-free.
To the fullest extent permitted by law, Open Door Houston is not responsible for indirect,
incidental, or consequential damages resulting from the use of our website or services.
Governing Law
These Terms of Service shall be governed by and interpreted according to the laws of the
State of Texas.
Contact Us
If you have questions regarding this Privacy Policy or Terms of Service, please contact:
Open Door Houston
5803 Harrisburg Blvd
Houston, Texas 77011
Website: www.opendoorhouston.org